Returns and refunds - Legal warranty
INFORMATION NOTICE ON THE RIGHT OF WITHDRAWAL AND RETURN OF FAULTY OR NON-CONFORMING GOOD
RIGHTS OF WITHDRAWAL
If you are not satisfied with your purchase for any reason, you can return the products within 14 days from receiving the order.
If you are already registered to the site, you can select the return option directly from your reserved area. If you are not registered, you can request it by clicking link “Non-registered user" shown below.
Items must be intact, unused and with all original labels and tags. Products must be placed inside the original box, safely sealed.
Complete the online return form in the Returns and Refunds page, to activate the return process. You will receive your return number.
Fill in the return form by selecting the items you want to return and put it in the package.
Attach the provided shipping label that you found in the original package on the outside of the box.
If you lost one of the two documents you can contact our customer service.
Depending on your country, you need to contact the default courier to agree the pick up schedule.
- BRT: Italy.
- Fedex: Europe.
- DHL: United Kingdom, Norway and Rest of the world.
The return shipping costs and possible customs duties for returns from non-EU countries, where due, will be at customer's charge.
For more information, see the Terms and Conditions page.
The refund will be issued when the return arrives at our warehouses and the items are checked. If the products comply with the return conditions, we will immediately refund and send you a confirmation email. Refund times vary based on the payment method used to place the order.
LEGAL WARRANTY OF CONFORMITY - RETURNING DAMAGED, FAULTY OR WRONG ITEMS
In case of defects and/or non-conformities, you shall be entitled to have the conformity of the product reinstated with repair or replacement of the same, or alternate remedies in the cases expressly foreseen by art. 130 of Legislative Decree no. 206/2005.
If you have received a damaged, non-compliant, faulty or wrong product, you can claim repair or replacement or refund of the article within 2 (two) months from discovering the fault.
Pursuant to European Directive 44/99/EC and art. 128 and subsequent ones of Italian Legislative Decree no. 206/2005 (Consumer’s Code), the products that you have purchased are covered by legal warranty, which covers conformity defects of the products up to 24 (twenty four) months from delivery.
To request a refund, follow the instructions set out in the previous paragraph – “Return request” – indicating as specific reason “Damaged, non-compliant or wrong product” and enclosing one or more images of the item in object, clearly showing the defect.
At end of the procedure, you will receive a confirmation email containing the courier's contact information and all shipping instructions. The authorization to return the products shall, under no circumstances, infer acknowledgement of the defect or non-conformity; this aspect will be assessed once the products have been returned.
We reserve the right to reimburse the faulty item only after carrying out suitable quality checks, to verify the actual non-conformity of the returned product.
If the product is found defective, we will issue the refund with the same payment method used for purchase (credit card, pre-paid card, PayPal, etc.) or through bank transfer.