Orders and returns
To request a return for orders placed before September 18th, please email us at customercare@lardini.it.
To make a return request, please complete the online form available at the following link:
RETURN REQUEST
For full information, please see our general terms and conditions of sale.
Return policy
If you have changed your mind, you may return a product within 14 days from the date of delivery of the order or, in the case of an order with multiple products delivered on different dates, from the date of receipt of the last product.
The products you want to return must be intact, undamaged, with the original labels still attached, and with security tags and hygiene strips still in place, if present, and in their original packaging. In particular, products cannot be returned if they have been worn, used, washed or altered in any way. The return of goods that are incomplete, damaged, used or altered in any way will not be accepted. The goods returned must be packaged appropriately in order to protect the original wrapping from damage, pen marks or labels. If the original order also contained free gifts, these must also be returned.
If your return does not comply with our return policy, we will not be able to accept it. You will be contacted by our Customer Service Department and, if you have already returned the products to our warehouse, you will have to arrange for them to be taken away at your own expense.
If your return complies with our return policy, a refund will be issued as soon as the returned product arrives at our warehouse and the items have been checked. In that case, we will issue the refund immediately and send you a confirmation email.
For full information, please see our general terms and conditions of sale.
For more information and questions, please feel free to contact us at customercare@lardini.it.
What to do after the return request
Check the inbox you provided when placing your order - you will receive a confirmation email acknowledging receipt of your return request. This email will include the instructions to follow for returning the products you wish to return.
If the return collection service provided by the Supplier is not available, or if you choose not to use it, the return shipment of the products must be arranged at your own expense and responsibility within 14 (fourteen) days from the date you submitted your return request. In such cases, any applicable customs duties will also be your responsibility.
For more information and questions, please feel free to contact us at customercare@lardini.it.
Shipping costs of returned products
The cost of returning products shall be borne by the Customer and will be deducted from the refund amount due following the Customer’s exercise of its right of withdrawal. These costs are as follows:
• Italy: 10 EUR
• Austria: 20 EUR
• Belgium: 20 EUR
• Bulgaria: 25 EUR
• Croatia: 25 EUR
• Cyprus: 35 EUR
• Czech Republic: 25 EUR
• Denmark: 25 EUR
• Estonia: 25 EUR
• Finland: 25 EUR
• France: 20 EUR
• Germany: 20 EUR
• Greece: 25 EUR
• Hungary: 25 EUR
• Iceland: 35 EUR
• Ireland: 25 EUR
• Latvia: 25 EUR
• Liechtenstein: 25 EUR
• Lithuania: 25 EUR
• Luxembourg: 20 EUR
• Malta: 35 EUR
• Monaco: 20 EUR
• Netherlands: 20 EUR
• Poland: 25 EUR
• Portugal: 20 EUR
• Romania: 25 EUR
• Slovakia: 25 EUR
• Slovenia: 25 EUR
• Spain: 20 EUR
• Sweden: 25 EUR
• Switzerland: 25 EUR
• Norway: 30 EUR
• United Kingdom: 40 GBP
• U.S.A.: 100 USD
• Canada: 110 CAD
• South Korea: 160000 KRW
• Hong Kong: 800 HKD
• Kuwait: 40 KWD
• Qatar: 400 QAR
• Saudi Arabia: 400 SAR
• United Arab Emirates: 400 AED
The Supplier reserves the right to modify the application of return costs, for example making it free for partial returns and/or above a certain value and/or only for returns originating from certain countries and/or only during certain days/periods of the year, stating such modification on the Website and informing the Customer thereof during the returns process.
All customs charges for returns from non-EU Countries will be borne by the Supplier.
For more information and questions, please feel free to contact us at customercare@lardini.it.
If you have received a product other than the one you purchased, please fill out the online form available at the following link:
WRONG PRODUCT REQUEST
For full information, please see our general terms and conditions of sale.
For more information and questions, please feel free to contact us at customercare@lardini.it.
Damaged, defective or non-conforming products are covered by the legal guarantee of conformity provided by Legislative Decree 206/2005 as stated in the general terms and conditions of sale.
To make a legal guarantee claim, please complete the online form available at the following link:
LEGAL GUARANTEE REQUEST
Please see our general terms and conditions of sale before proceeding.
For more information and questions, please feel free to contact us at customercare@lardini.it.